Refund Policy

We understand that your plans may change so we are here to help you if you are no longer able to attend our events.  

Refunds  

• Up to 48 hours before the start of the event: Full refund to the original method of payment*  

• Cancellations received less than 48 hours: Not eligible for refund 

We don't provide refunds due to:

• Attendee technology problems: It is the responsibility of the attendee to test their computer setup before the start of the event. If a technical failure at your home or workplace prevents access to the live online event, you are not eligible for a refund. If the technical problem is due to our error, we will consider issuing a refund.

• Attendee email issues: Refunds will not be issued in cases where an attendee did not receive the event join instruction email due to issues like restricted emails, bounced emails, or any other system issues. It is the attendee’s responsibility to contact us if they don’t receive the required login information at least 24 hours before the start time of the event.

• No shows: Attendees who do not participate in the live online event will not be entitled to a refund.  

In the rare event that we need to cancel an event due to circumstances beyond our control, we will make every effort to notify attendees with as much advance notice as possible. Attendees will be given the opportunity to either receive a credit or obtain a full refund.  

*The refund will be issued to the original payment method and it may take approximately 5-10 business days depending on your card issuer or the bank. If you do not receive your refund after two weeks, please contact us. 

How to request for a refund:

Please email info@simplestepscc.org with the subject "Refund Request" and include your order number and the name of the event you have purchased.