Business Associate at Enuma
Organization Name: Enuma
Organization Location: Berkeley Office (HQ)
Organization Website: https://enuma.com
Job Title: Business Associate
About Enuma: Enuma is an education technology company that brings positive learning experiences and meaningful learning outcomes to children around the world, especially to those who need it most. Since its founding in Berkeley, CA in 2012, Enuma has developed game-based self-directed applications for children to help them acquire foundational math and language skills.
Our team is dedicated to creating exceptional learning applications that allow children to gain confidence and independence while building foundational skills. Our goal is to improve the learning outcomes of millions of children around the world.
Our flagship product, Todo Math, has ranked #1 in the App Store in over 20 countries, recorded over 9M+ downloads, and been used in over 6,000 classrooms in the US.
We also have Todo English (Korea, Japan, China) and Todo Korean.
Kitkit School was named a final winner of the Global Learning XPRIZE for having demonstrated the highest learning gains in a ground-breaking 15-month long field test in remote villages in Tanzania.
Our latest product, Enuma School, launched in Indonesia first as Sekolah Enuma for schools and governments, and Sekolah Enuma: Bahasa Indonesia for consumers, which is downloadable for free to support the literacy of all children.
We are exploring selling Enuma School for Spanish Speaking ELLs to US Schools.
Headquartered in Berkeley with offices in Seoul, Beijing, Tokyo, and Jakarta, Enuma is a diverse and passionate team of world-class experts who strive to create a work environment that makes work-life balance sustainable while reaching ambitious goals. To learn more about our company, check out our company website.
Position Overview
We are looking for a Business Associate for our Berkeley HQ to maintain customer satisfaction and support new customer acquisition. This is not a “typical” Business Associate position, as we are looking for a proactive Business Associate who not only enjoys supporting existing customers for multiple products but is also interested in identifying new avenues for the business to target, closely collaborating with other team members.
The Business Associate will have ample room to grow as Enuma grows. This role will report to the Product Manager and the Operations Manager and will work closely with business operations and business team members in the U.S. and Korea.
Key Responsibilities
Answer questions and solve problems to maintain high customer satisfaction
Proactively seek new business opportunities in the market, and share reports with the team
Support following-up on leads to develop new customers
Promote new products to existing customers
Key Requirements
Strong communication skills, both oral and written in English and Korean
Experience in one of the following areas: customer service, marketing, sales
Experience performing competitive and market analysis is a plus
Familiar with CRM software and social media
A strong connection to Enuma’s mission
The Successful candidates will have the following competencies
Highly empathic problem solver who can anticipate and understand needs and enjoys finding optimal solutions that take into account constraints
Independent, self-starter who takes the initiative to identify opportunities and quickly acts on them
Ability to thrive in an entrepreneurial environment; eager to roll up their sleeves, able to manage multiple tasks in a fast-paced environment
Quick and avid learner that actively seeks to improve and develop
Experience working in an international tech company is a plus.
Position Type: Part-time employee (starting with 3 months contract: 15-20 hours per week)
Location: Bay Area (remote work is okay if you are currently in the Bay Area.)
Salary Range: $25 - $30 per hour
Desired Start Date: ASAP
