Sales Operations Representative
Organization Name: SK Hynix America, Inc.
Organization Location: San Jose, CA
Organization Website: https://www.skhynix.com/
Job Title: Sales Operations Representative
About SK Hynix: SK Hynix is a multinational company with over three decades of expertise in semiconductor manufacturing. SK Hynix is making relentless R&D efforts and investments to develop cutting-edge technology and cost-competitive products to attain leadership in the global semiconductor market.
About the Role:
Direct interaction with customers for order acknowledgment and delivery schedule
Order management from entering the order in SAP to final shipment.
Maintain communications with HQ to delivery management through the complete logistical cycle from factory to customer
Work closely with Sales Account Managers, Operations, Accounting, and Logistics.
Secure customer data to open new accounts or to increase credit limits
Liaison between Customers and Operations
Maintain an open line of communication with customers to ensure product requirements are met in a timely manner
Hub reconciliation
Ad hoc and interval reporting on business progress
Will coordinate with corporate headquarters to ensure materials are provided according to schedules
Will provide input to management, marketing, and sales on current product support from HQ, backlog issues, and other potential schedule issues
Data consolidation and analysis including but not limited to customer forecast, monthly sales tracking, order backlog, and other sales-related generation
Work closely with Sales Account Manager and Operation Manager for product planning and order management
Deliver order creation, RMA, sample distribution, Sales analysis, Sample Distribution
Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner
Qualifications:
BA/BS preferred
2-5 years sales operations experience in the semiconductor industry
Bilingual in English and Chinese or English and Korean is preferred
Excellent verbal and written communication skill
Outstanding analytical and interpersonal skills
Strong proficiency with office software including PowerPoint, Excel, Word
Experience in SAP for Sales Operation
Experienced with sales operations process, logistic, and inventory management
Job Type: Full-time, Contractor-to-Hire
Remote Work Available?: No (temporarily partially remote)
Salary Range: Negotiable
Desired Start Date: ASAP
