General Manager- North America at Memebox
Organization Name: Memebox
Organization Location: San Francisco, CA or LA, CA
Organization Website: https://us.memebox.com/
Job Title: General Manager, North America
About Memebox: Memebox is a multi-brand beauty and personal care startup headquartered in San Francisco. The venture-backed company has raised over $200M in funding from prominent investors, including Formation 8 & Group, Goodwater Capital, Johnson & Johnson, Pear VC, Y Combinator, and other Silicon Valley VCs.
About the Role: We are looking for a General Manager to lead the strategic development and growth of the North American business. This highly visible and impactful role will drive both strategic and operational excellence. This role will dual report to the CEO & COO and work closely with sales, retail marketing, SCM, social media, e-commerce team throughout Memebox.
Position Responsibilities:
● Strategic growth focus:
○ This person will focus on their growth strategy for Kaja, I Dew Care, Otzi, Nooni, I’M MEME, and Pony Effect, and other brands incubated through Memebox, focusing primarily on: retailer/distributor sales, marketing/brand as well as e-commerce.
○ This position requires a seasoned and savvy beauty leader with a proven track record, using both quantitative and qualitative analytics (and has a scrappy/no ego mentality), to inform and drive business decisions, optimizing the customer experience and steering the overall growth strategy.
○ Drive overall strategic vision and culture for Memebox with staff, partners, retailers, influencers, and the community.
○ Lead strategy for new business prospecting
○ Ability to translate numbers into viable business solutions to enhance strategies and meet deliverables
● Brand building/Marketing background:
○ Partner with sales, product leaders in Korea, and social to ensure the brand strategy is reflected in all activities
○ Work with the team and our major retailer to develop and implement innovative marketing plans to drive revenue.
○ A business builder and strong marketer who has respect for and an understanding of the design, product development process in addition to the supply chain logistics/operations of a brand
○ Broad marketing background with expertise in all aspects of marketing communications. Digital marketing experience is highly preferred
○ Knowledge and exposure to the global marketplace. A track record of success in identifying and evaluating new markets to create a loyal customer base and translate a brand/concept.
● Results-oriented:
○ Accountable for driving seamless strategy that provides partners and wholesalers with a seamless experience, whilst maximizing sales and protecting and building the Memebox brand
○ Collect, analyze and utilize key business metrics; including classification of key product sales, site traffic, conversion analysis, registered user growth and behavior, external marketing programs such as search, content, and email marketing programs, and performance to maximize sales
● Industry expertise:
○ Demonstrate a strategic and broad view of the beauty business, industry, and consumer environment to anticipate and plan for the future. Identify new areas of opportunities beyond current opportunities
○ Oversee the evolution of new business strategy and overall product offerings
● Ecommerce experience:
○ Partner closely with key cross-functional teams to ensure all relevant business goals and implications are factored into digital projects
○ A best-in-class, digital, and e-commerce savvy executive with 10+ years of experience in the beauty/cosmetics space, ideally with experience with Sephora, Ulta, Amazon, and e-commerce as part of a digitally-driven omnichannel strategy
● Retail relationships:
○ Partner with sales on relationship building with retailers and ability to engage with senior leadership at key retail partners such as ULTA, Sephora, etc.
● Operational excellence/Detail-oriented:
○ Lead programs that inspire operational excellence and focus on efficient and profitable growth, enhancing the customer’s experience
○ Understanding of supply chain management and finance
● Natural Leader:
○ Excellent leadership ability to drive the team to deliver results
○ Serve as Memebox’s key spokesperson through thought leadership and participation in public relations activities
○ Provide leadership, inspiration, and direction to teams.
○ Experience in assembling, scaling, and mentoring a strong team, particularly in sales, social media, e-commerce, etc.
○ This person will lead a team of ~20 people.
● Quick and clear decision making:
○ Ability to anticipate and quickly assess continually changing company needs and adapt resources and strategies accordingly
○ Excellent written and verbal communication, presentation, organizational, interpersonal, and analytical skills
○ Broad marketing background with expertise in all aspects of marketing communications. Digital marketing experience is highly preferred
○ Knowledge and exposure to the global marketplace. A track record of success in identifying and evaluating new markets to create a loyal customer base and translate a brand/concept.
● Culture focused: :
○ This candidate will be extremely flexible and enjoy a “high-change” environment where priorities shift from day to day.
○ It is critical that this person also enjoys fostering a culture of collaboration/respect and is passionate about mentoring a team; this person should have a proven ability to get the best out of each person.
● Skillset requirements:
○ Experience working within a highly international environment is preferred
○ Be bold, collaborative, creative, and approachable
○ Passionate and knowledgeable about the beauty industry (ideally within cosmetics/skincare) and the latest trends and key influencers; a beauty junkie.
○ A strong multi-functional leader and collaborator.
○ This person will create the vision and rally a multi-functional team behind that vision to drive the strategy and action plan forward. It will be critical to collaborate cross-functionally for this role.
○ Highly analytical and strategic with strong problem-solving skills.
○ Passionate about storytelling and creative thinking, with the ability to think outside of the box in order to be disruptive in the market.
○ An exceptional leader and action-oriented self-starter who can set strategy and drive execution with a “roll up the sleeves” approach.
○ Entrepreneurial and ambitious with a “can-do” mentality.
○ Excellent interpersonal, communication, negotiation, and influencing skills to work effectively with all stakeholders
○ High emotional intelligence and self-awareness, which encourage positive energy and passion throughout the organization.
○ Thrives within a highly global and multi-cultural environment.
○ Recognizes cultural nuances and is able to translate core messaging both internally and externally
Job Type: Full-time
Remote Work Available?: Remote WFH until it is safe
Salary Range: Negotiable
Why Memebox?:
A dynamic team
Monthly company happy hours/activities
90% Medical, Dental, Vision premiums paid for employees, 75% for dependents
Pet-friendly office environment
Desired Start Date: ASAP
